Terms of Use

Payment Terms

We require full payment by 2pm, the day before delivery. 

All orders placed for weekend delivery or pickup must be paid in full by 2pm on Friday

Our standard payment terms are 30 days for all account holders. Non-account holders must 

Please provide us with relevant information to process the payment. A Credit or debit card, Accounts Payable contact details, or a PO Number / Cost Code for your order. We accept Visa, Mastercard, Amex and Direct Debit (a surcharge of 1% for Visa and Mastercard and 1.5% for Amex applies). 

If a PO Number is required, please email [email protected] or [email protected] 

GST

The prices quoted are inclusive of all applicable GST charges.

Invoicing

At The Catering Company, we do not split invoices. We can send the same invoice to multiple email addresses for your convenience. It will be your responsibility to coordinate payment among the recipients. Please note that invoices may change after an event due to alcohol consumption and/ or staffing hours. This will be discussed in advance with your Event Co-ordinator. 

Order Alterations

Any catering alterations must be logged via email by 2pm, the day before delivery. Changes to catering requirements may be accommodated after 2pm but cannot be guaranteed.

Last-minute / Same-day orders

We understand that catering needs can arise at the last minute. While we cannot guarantee all requests, please contact us with your same-day or last-minute orders, and we will do our best to accommodate you.

Weekend orders, Public Holidays & Surcharges

For all Saturday orders within the CBD, a minimum of $500 is required.

For all Sunday orders within the CBD, a minimum of $500 is required, with an additional 10% surcharge. 

Other locations beyond the Melbourne CBD have their own minimums and delivery fees. 

For all public holiday within the CBD, a minimum of $1000 is required, with an additional 20% surcharge. 

Cancellations 

Any catering cancellations must be logged via email by 2pm, the day before delivery. We will be in touch with you before your event to confirm all the details. There is no cancellation fees for any bookings cancelled before the event date. However, cancellations made on the day of the event will be charged for the food component.

Lost or Broken Equipment

Lost or damaged catering equipment will be charged to the client's invoice.

Pricing Fluctuations

All prices are correct at the time of printing and are quoted on current costs. These may vary at any time. Our quotes are valid for 30 days. Due to seasonal or supplier shortages, The Catering Company reserves the right to alter or adapt menus or services.

Insurance

The Catering Company Pty Ltd holds full public and product liability insurance ($20,000,000.00) and worker’s compensation for staff insurance.

Supply of Liquor

Catering Company Pty Ltd is a holder of a Caterers Liquor License No. 36066711. The Catering Company Pty Ltd and its staff are legally obliged to refuse to serve alcohol who appears to be intoxicated or to be under the age of 18

Bespoke Functions with Partnered Venues

A 50% deposit is required to secure all bespoke functions. All event details must be confirmed 7 days prior to the function date.